customer satisfaction questionnaire
Organisers
Instructions for completion of this questionnaire :
In order to make a quality assessment of the quality of our services, we kindly ask you to express your opinion by using a scale ranging from 1 (very unsatisfactory) to 5 (outstanding).
| Preparation of the event with the welcome and commercial staff |
Impression Mark 1 to 5 |
| Availability of the welcome staff and relationship |
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Availability of the commercial staff and relationship |
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Assistance adapted to your needs |
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Rapidity of reply (in terms of availability of dates...) |
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Length of time taken for sending the quotation according to your needs |
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Clarity of the quotation |
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Clarity of the available services (means of transport, accommodation…) |
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Clarity of the technical documentation (plans of the conference rooms,
access to the Montreux Music & Convention Centre, characteristics
of the conference rooms, technical data of the material…) |
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Clarity of the indications on parking procedures |
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Organisation of the conference with the event coordinator |
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| Organisation of the conference with the event coordinator |
Impression
Mark 1 to 5 |
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Availability and relationship with the event coordinator
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Suggestions adapted to your needs
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Descriptions and rooms
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Impression
Mark 1 to 5 |
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External information signs
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Internal information signs
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Tidiness of the spaces
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Conviviality of the spaces
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Relationship with the personnel during the event
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Impression
Mark 1 to 5 |
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Welcoming at the beginning of the conference by the
event coordinator (especially concerning the needs of the customer and
equipment placed at his/her disposal)
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Easiness to reach the event coordinator if problems occur and his/her reactivity
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Promptness of intervention in case of equipment breakdown
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Efficiency of the technical personnel (audio, light, video…)
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Quality of the contracted services
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Impression
Mark 1 to 5 |
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Quality of meeting rooms
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Functioning of the equipment (audio, light, video…)
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| Quality of the meals (served by caterers) |
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Respect of the timing of the meals (served by caterers)
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Quality of the coffee breaks
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Respect of the timing of the coffee breaks
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Our organisation for your event
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Other services (accommodation, environment, others)
Please specify :
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Contractual relationships
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Impression
Mark 1 to 5 |
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Respect of the engagements
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Information on the cost of additional services during the event
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Invoice equal to the quotation
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Impression
Mark 1 to 5 |
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What general grade would you give ?
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Comments :
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Points to be improved in priority :
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Do you intend to return to the Montreux Music & Convention Centre ?
If so, for what type of conference and on what dates ?
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Would you recommend the Montreux Music & Convention Centre to
other organisers, and for what reasons ?
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Would you accept to give us 3 contacts for our
economical development :
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